Privacy policy
Har Ghar Shiv ("we", "us", "our") operates the website hargharshiv.com. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or place an order with us. By using our website, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following categories of information: - Contact details: name, mobile number, email address, billing and shipping address - Order information: products purchased, order value, order history - Payment information: payment method and transaction details (processed securely by our payment partners; we do not store your full card details) - Technical information: IP address, browser type, device information, and browsing behaviour collected via cookies - Communication records: messages you send us via email, WhatsApp, or contact forms
2. How We Use Your Information
We use the information collected for purposes including: - Processing, confirming, and fulfilling your orders - Arranging shipping and delivery, and providing order updates - Responding to customer support queries and grievances - Sending order-related notifications (order confirmation, shipping updates, COD verification calls) - With your consent, sending promotional offers and updates about our products - Improving our website, products, and customer experience - Preventing fraud and complying with legal obligations2. How We Use Your Information
3. Sharing of Information
We do not sell your personal information. We may share information only with: - Payment gateway and checkout partners (including GoKwik) for processing payments securely - Courier and logistics partners for the purpose of delivering your order - Service providers who help us operate our website and business (e.g. hosting, analytics) - Government or regulatory authorities, where required by law
4. Payment Security
All payments made on our website are processed through secure, PCI-DSS compliant payment gateways. We do not store your card, UPI, or net-banking credentials on our servers.
5. Cookies and Tracking
Our website uses cookies and similar technologies to remember your preferences, keep items in your cart, understand website traffic, and improve browsing experience. You can control or disable cookies through your browser settings; however, some features of the website may not function properly if cookies are disabled.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including to comply with our legal, accounting, and reporting obligations.
7. Your Rights
Subject to applicable law, you have the right to access, correct, or request deletion of your personal information, and to withdraw marketing consent at any time. To exercise these rights, please contact us at hargharshiv@gmail.com.
8. Children's Privacy
Our website and products are intended for use by adults. We do not knowingly collect personal information from children under the age of 18.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our website after changes are posted constitutes your acceptance of the revised policy.
10. Contact Us
If you have any questions, concerns, or grievances regarding this Privacy Policy or how your data is handled, please contact us: Email: hargharshiv@gmail.com WhatsApp Support: 8305061128
Consent
By using our website and providing your information, you consent to the collection and use of your information as described in this Privacy Policy.
Har Ghar Shiv respects your privacy and protects your personal information.
We may collect:
* Name
* Mobile number
* Email address
* Shipping address
* Payment-related details
How We Use Information
Your information is used only for:
* Processing orders
* Shipping and delivery
* Customer support
* Improving website experience
Data Protection
We do not sell or share customer information with third parties except trusted payment and delivery partners.
Cookies
Our website may use cookies to improve browsing experience.
Consent
By using our website, you agree to this Privacy Policy.